Think about how viral content is shared to ensure your message stays intact


Kellogg Community College math professor, Marcus Anderson, created the YouTube video “Bad Email Reply – What not to say to your professor…” above and it recently went viral. I personally saw it on my Facebook newsfeed and on my Feedly.

The problem is, only PART of his message went viral. The video was shared, but not his comments below it explaining that the email was a fake example and that he hadn’t violated student privacy by sharing it. This lead to a lot of people becoming very upset at him.  On his YouTube page for the video, he explains:

“Most importantly, that email was not a word-for-word copy of a student’s email. This is a mash up of many poor emails, some common email mistakes and some of my own embellishment compiled into one email. Let me repeat: I would never post an email of a student to the Internet nor would I suggest anyone else ever doing that. Therefore, cartmanrulez99 is not real person.”

Again, because this information was in the comments section and not in the actual video, when the video is embedded (like it is above) and shared, the complete message is lost. For example, here is the description from Laughing Squid for the video:

Marcus Anderson, a math professor at Kellogg Community College in Battle Creek, Michigan, recently created a video where he critiques an email sent to him from one of his students. The student, whose email address starts off with “cartmanrulez99″, writes to the professor as if he is a best friend for life, drops a winky face, uses shortcuts when spelling out words (u, lol, and thx), requests handouts for each of the four classes missed, and then goes ahead and asks for the actual class book.”

What can we learn from this

The big takeaway for all of us is to really think about how our messages could be shared and take any steps necessary to make sure that the message we want to communicate stays intact. In this case, the message that it wasn’t a real student should have been included in the video.

This also serves as a great reminder to check the source of the information you receive. Until I clicked-through to the YouTube and read his comments, I also was under the impression that it was a real student email.

Social media isn’t free advertising

I regularly run into small business owners that want to do social media because it’s free advertising. In some ways, the statement that social media is free advertising is free is true, but, in reality, it isn’t.

 

Effectively using social media for your business requires strategy

Effectively using social media for your business requires careful planning and strategy. Often, people create a Facebook page or a Twitter account for their business without putting much thought into it. Although you may gain some “likes” or “followers” that way, it’s not the most effective way to build your brand and sell your product or service on there. In order for your social media strategy to turn into a brand-building/selling advertising tool for you, you’ve got to create an effective strategy behind it

 

There are a  lot of great books and online articles on how to do this, the top one I recommend is The New Rules of Marketing & PR

 

Time=Money

I’ve yet to see an effective social media strategy that doesn’t require careful planning and writing/designing posts and monitoring and responding/interacting in a timely manner. It is a conversation, after all, and how would you feel if you walked up to a customer service counter and had to wait there a week for a response?

 

Effectively planning, designing, writing, monitoring and interacting on social media takes more time than most people think and that’s where you find the “cost” of social media. Places like Facebook and Twitter may be free marketing and advertising tools, but time=money and, to utilize these tools right, you’re going to spend a lot of time working on them.

 

My advice

My advice to be effective but not have social media eat up all your time is to start with one platform, research and develop an effective strategy, and implement it.  After that is running well and you have a good feel for the amount of time it takes to maintain and continually improve it, move on to one or two more platforms.

Marketing music via the Internet, an ongoing evolution

My friend and I spent our Friday evening this past week at a Straight No Chaser concert in Houston, TX.  Their performance opened with a video of how to enjoy the concert. During that video, they made a point, at least twice, to encourage people to take photos and videos of the performance and post them online (tagging, hashtagging, etc. them of course).  Then, during the performance, they took photos of the crowd and asked us to go on their Facebook page and tag ourselves They explained that they had a limited marketing budget and social media was an effective way to get their message out.

Considering that the popularity of Straight No Chaser began when one of their members posted a video of them on YouTube and it went viral (see video above), it’s not shocking that this group has embraced social media and the online world as they have, but it is quite unusual.  Over the years, I’ve watched with great interest as the music world struggles to find the perfect balance with the online world. As it stands now, most musicians seem to tolerate online videos and photos of their concerts and some will even ask you to tweet your experience using a hashtag. But Straight No Chaser has taken it a step further by asking fans to actively post videos of their performances online.

Do I think it’s a good idea? Yes. People go to the concerts for the experience and to hear the music live. No video is going to overcome that thirst for the experience.  But is it good for all musicians? I’d say yes, but would love to hear your thoughts.

On another note, I chose NOT to take photos and videos during the concert because I wanted to just sit back and enjoy the experience. For more on my thoughts about this, read: Put down the camera and enjoy the moment.

Put down the camera and enjoy the moment

A male pointing his camera at an object that we can't see
From flickr ginnerobot

Not too long ago, I read an article by Clifford Pugh on Culture Map titled, How Instagram is ruining New York fashion week: Shows are meant to be savored, not shot and it got me thinking. I like fashion, but what intrigued me more was what he had to say about how our incessant need to photograph every little thing and how doing so was robbing us of those moments that we should be enjoying.

This may not be true for everyone, but it is for me: The more photography, videography and visual imagery becomes part of my job, the more obsessed I’ve become with obtaining the “perfect shot.” I will wander around looking for the perfect lighting, the perfect person to represent what I need, etc. and then take hundreds of photos in a single hour. Obviously, if it’s for my work, that’s what I do, but this obsession has crept into my personal life as well.

So, last week, while I was on vacation, I tried to put down the camera. Sometimes I succeeded, sometimes I didn’t. And, admittedly, my obsession and her talent led one of my friends to take one of the best portrait shots I’ve seen in a very long time. But, there were a few times during the week that I was able to stop myself, put down the camera, and just soak the image in.

Reading Clifford’s article reminded me that sometimes the true beauty of something cannot be captured in a photograph, it can only be captured in a memory.

Sacrificing accuracy for speed in the news media and online

 

I’m sure there will be a lot of lessons out of the Asiana Airlines crash. One of those lessons/reminders for public information professionals should be that we should definitely try to be fast with our information, but not so fast that we publish incorrect information.

As you can see in the video above,  KTVU-TV out of Oakland, California, announced the names of the crew on the Asiana Airlines flight that crashed. The problem? The names were incorrect and offensive. To be fair, someone at KTVU did check with the National Transportation Safety Board (NTSB), but, according the NTSB’s public apology, “a summer intern acted outside the scope of his authority when he erroneously confirmed the names of the flight crew on the aircraft.”

News media as well as public relations professionals and other public information officers are under tremendous pressure to deliver news and public information fast. But time and time again we are seeing stories of how moving so fast and not checking accuracy can do some real harm, especially in the age of Internet sharing including social media.

The Asiana Airlines KTVU-TV reporting incident is a good reminder to us all: Check your information and then double-check your information prior to releasing it.

Thanks, John Kerfoot, for showing us how to laugh at ourselves

This post is dedicated to someone I’ve never met, but want to thank.

For those of you “non-Michiganders,” you might not be familiar with John Kerfoot, but he’s very popular in Michigan. He owns Tri-Foot productions and is an instructor at Wayne State University, but we all know him because he’s the guy that publishes the Not So Pure Michigan videos.

The Back Story

A couple years back, the Michigan Economic Development Corporation decided they needed to do something to increase tourism. So, they produced an advertising/branding campaign titled Pure Michigan. The campaign, including television ads, are very well received and seem to do a lot of good for tourism for the State of Michigan. But, to those of us in Michigan, the ads are a stretch because we see the good AND the bad.

Enter John Kerfoot

The videographer very quickly began creating spoofs of the ads (which, most advertisers will tell you, is the ultimate compliment) and they went viral. Not only that, but his videos (which, a warning, contain a lot of swearing) are primarily responsible, in my opinion, for inspiring a whole new, sarcastic meaning to the phrase “Pure Michigan.” Examples:

  • If you see something that is completely unattractive, like a garbage dump, it’s not uncommon in Michigan for someone to point to it and say “See that? Pure Michigan.”
  • During a presentation on Broken Windows that I gave at a military base, I asked a high-ranking  officer what he thought of a picture I’d taken of a horrible billboard ad in Michigan. He smiled and sarcastically said, “Pure Michigan.”

Recently, via Facebook, he announced that he’s retiring the series. Even though I now live in Texas, I’m deeply saddened by the news. I still love watching his videos and happily share them with my friends in Texas who want to see the “other” side of Michigan. He’s taught us “Michiganders” to laugh at ourselves and he’s provided a great example of advertising spoofing done well.

So, John, I just want to say, thanks for the laughs. I’m going to miss your Pure Michigan series, but look forward to your future work.

And now, my favorite Pure Michigan videos (again, a warning, they do contain profanity and could potentially be offensive to some):

A birthday present from Clif bar: Customer relationship management done well

A box with a coconut chocolate ship clif bar, a pink birthday candle, and a Happy Birthday card

I came home the other day to find a box from Clif Bar in my mailbox. In it was a coconut chocolate chip Clif Bar, a pink birthday candle, and a Happy Birthday card.

I am a huge fan of Clif Bars and eat them often, but how did I get on their customer relationship management list that deserved such special treatment?

I think it’s because I also run a health blog. I’ve written about Clif Bars before on that blog and, whenever I write about a company, I send them a message through their online consumer form letting them know that they were mentioned on my blog.  Although my purpose is to just  let them know as a fellow marketing and public relations professional, this isn’t the first time I’ve gotten goodies mailed to me by doing that; I also received a package of new products to try and review from Emerald Nuts and I’ve received a lot of great coupons from Zone Perfect.

However it happened, I thought this was a great example of customer relationship management and definitely made me even more inclined to purchase their products in the future. And, look how many people I’m sharing their product with by writing this blog!

a happy birthday card from Clif bar