Crisis communications: Think about your competition

In crisis communications, we’re trained to think about all of our stakeholders including customers, employees, partners, etc. But we need to also think about and react to how our competitors will respond our crisis. How will they respond? How will they try to gain market share or serve their purposes during and after a crisis?…

Crisis Communications: A Tale of Marijuana and Two U.S. Presidents

  Two United States of America Presidents have admitted to using marijuana in the past, Bill Clinton and Barack Obama. And yet, one is the brunt of continuous jokes and one is not. In fact, many people today have forgotten that President Obama admitted to drug use, even as marijuana legalization is occurring across the…

Sacrificing accuracy for speed in the news media and online

  I’m sure there will be a lot of lessons out of the Asiana Airlines crash. One of those lessons/reminders for public information professionals should be that we should definitely try to be fast with our information, but not so fast that we publish incorrect information. As you can see in the video above,  KTVU-TV…

Public relations is a stressful job

  “The good news is, your work is out there for everyone to see, the bad news is, you work is out there for everyone to see,” is a line that is in all of my career day presentations that I give. So, it’s not surprising to me that Career Cast’s Most Stressful Jobs of…

Chicken is causing a lot of trouble lately…

Usually if there is a meat controversy, beef or pork is getting the bad rap. Depending on your religious leaning, you might not be able to eat beef or pork, or both. And, who can forget the National Pork Board’s cease and desist order to Think Geek for their marketing of unicorn meat as the “new…

Dear company representatives, stop commenting on controversial issues!

Above: CNN responding to Papa John’s claims. Note: This is just an example of a video circulating. This does not mean I agree or disagree with CNN (otherwise, this would be a pretty hypocritical blog post, wouldn’t it?).   Dear company representatives (especially those in food and consumer goods), Allow me to give you some…